WhatsApp Helps New Thermoformer Installation Amid Pandemic

The ongoing worldwide pandemic has affected a great deal of Earth’s population in various ways. For example, Some have contacted the virus and had to be quarantined, while others had to practice social distancing to prevent the spread of the novel virus.

It seems like the pandemic was an excellent opportunity for some companies to improve and develop new products.

However, some of those had to handle machinery installs, startups, and even maintenance under the risk of contamination.

One of the most widely used and safest solution is handling processes remotely.

GN Thermoforming Equipment from Chester, Nova Scotia, has developed a new method of installing new equipment and train operators at sites that require it.

The company has taken extensive use of WhatsApp to install new thermoforming machines at locations in the United States and Eastern Europe.

A Tough Challenge

The company faced a severe challenge at the beginning of the COVID-19 pandemic, when Georg Polymer, the most prominent Russian producer of rigid meat trays, needed a new machine installed in a matter of days.

Paul Phillips, GN sales and marketing manager stated:

“We had to think out-of-the-box and come up with a solution because our customer desperately needed the new capacity.”

One of GN’s qualified technicians had to remotely guide its Russian customer through installing the new GN760 thermoforming machine.

The result was fantastic! The installation took only three days longer than it usually would have.


Doing such an installation required a few pre-requisites:

It was done thanks to a bunch of specialized people, stable and fast internet connection, and ample mechanical experience.

Though the company experienced some minor wiring problems, a quick video call soon resolved the issue.

The machine is now up and running, producing about 240 thousand meat trays each day, which is impressive!

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